Pittman Traffic & Safety Equipment offer dispatch on stock items in approximately 2 – 3 days. Non-stock items may deliver from one of our European warehouses. Delivery times on non-stock items vary, but can range anywhere from 2-5 weeks. Please note that all delivery times are estimates only.
At Pittman we use 3rd party delivery services and do not have our own transport vehicles. Pittman are not responsible for any event or delay outside of our control. If you require something urgently call our sales team on 020 3773 5397 for more information on arranging collection of your order.
The standard shipping charge is £14.50 on stock items. This charge relates to single or small item quantities that can go with a regular courier. For larger, heavier items or large quantities, our warehouse team will send your order via pallet service.
Large quantities of long items (wheel stops) will require a double pallet charge.
Standard pallet charge - £55.00
Double pallet charge - £110.00
Please note that delivery charges are subject to change at any time.
When ordering online please ensure that the correct delivery address is entered. Please also check any order confirmation or correspondence to ensure all information is correct. We ask that customers also provide a contact name and number for someone who will be on site as well as any specific instructions for delivery. Please check all order confirmations prior to your order shipping.
If a delivery takes more than one attempt a re-delivery charge may be incurred where -
· An incorrect address has been provided
· An incorrect site contact has been provided
· Specific delivery instructions were not outlined to Pittman
· Delivery has been refused on site due to misinformation
All orders are dispatched from Pittman using 3rd party couriers or pallet services. It is the responsibility of the customer to ensure that delivery can be accepted at the delivery address given to us at the time of order.
As we provide bulky/large products it is possible some will need to be placed on a pallet service. Please be aware of what is being delivered to you and how you will offload items from the delivery truck. Any additional requirements for offloading pallets need to be outlined to us at the time of order. Moffett trucks may be available on a truck delivery depending on your area and time of order – contact our sales team for a separate moffett rental fee.
Additional charges will apply to orders whereby
· Additional machinery or equipment is required for re-delivery
· Trucks cannot access the delivery address
· A specific type of truck is required for re-delivery (curtain-sider, tail-lift etc.)
· Items need to be manually handled from the truck
Please ensure that forklifts or pallet trucks will be available on site at the time of delivery. Customers are responsible for the offloading of pallet deliveries at their premises.
It is your responsibility to check the items or packages for any visible damage on delivery. Any discrepancies or visible damage must be reported to us within 48 hours of delivery, after which Pittman are no longer responsible for the items. Any subsequent discrepancy will be subject to our discretion.
Any damage to your items on delivery should be noted to us as soon as possible. Please send photographs of the damage to firstname.lastname@example.org. Without photographic evidence of the damage, your claim may be refused.
Claims cannot be accepted if a full signature has been obtained and the damage has not been reported to us in a timely manner. If your item is damaged please sign the item as “damaged”.
Damaged items reported to us within 48 hours will be replaced or refunded accordingly. If we don’t hear from you within 10 working days we will assume that acceptance of the items has been made.
Cancelling the order
If you wish to cancel your order on stock items you can do so at any time. Cancelled orders that are not faulty or damaged can be returned to our warehouse. Goods will be returned via your own courier service at your own cost.
Returned items will be refunded once the items are confirmed back with us in a saleable condition. Please note also that some items will be subject to a re-stocking fee.
Please note that custom, bespoke or made-to-order items cannot be returned or refunded.
Items Not Delivered
Please note that all delivery times given on orders are estimates – please allow for some extra time for your order to deliver. Our warehouse team will update you with tracking for your order as soon as it becomes available.
If some time has passed and you still have not received your order please call us on 02037735397 or email us at email@example.com
How long will it take?
Delivery times vary depending on the product, most stock products dispatch in 2-3 days. Delivery times are usually displayed on our products pages, but if you are unsure just call us on 020 3773 5397 and we can give you more information on availability.
Important Delivery Information:
*UK mainland excludes Northern Ireland, all islands, Channel Islands and Scottish Highlands.
If you require a delivery outside of the UK Mainland please contact us for a quote.